Our Quality SWEN
Global Voices excels in the professional world with the quality of our services and exceptional customer care. We have established a Quality Policy in line with ISO requirements. With well-established business processes, which are documented, standardised and certified by ISO 9001 and ISO 17100, our staff have the skills and knowledge to ensure that services are delivered on time and in accordance with customer-specific agreements.Request a Quote
Account Manager discusses project-specific requirements for style, target audience, goals, timeline, support materials, language variants. Files are then analysed by Administrators to prepare the originals and process including any translation memories, glossaries and pre-formatting.
Project Manager familiarises with project instructions and selects mother-tongue linguists based on language variant, subject, expertise, cultural knowledge and previous work for same client. Global Voices’ Linguist allocation portal has been designed to automatically suggest linguists based on these criteria thus making the allocation process highly efficient and ensuring continuity from one project to the next. Specialist translator collaborates with the PM to ensure a high quality translation with the consultation from the client. When proofreading is ordered, a second mother-tongue professional reviews the translation. The changes are then shared with the translator who returns a clean final version. PM revises the final translation further for compliance with the project requirements. Account Manager delivers the translations to the Client.
Best translations are achieved via consultation with clients/end users. We encourage cooperation and take an extra step to liaise post-production to ensure your full satisfaction. Global Voices’ Quality Manager will assist with finalising and clarifying any queries and non-conformities and will suggest suitable solutions and preventive actions.
Thanks so much for all of yesterday – the event went well and I had good feedback from the team regarding the interpreters. Your standards of the day were great. Thanks again.
Fast, efficient, qood quality service. Very polite staff.
Very impressed with the quality, speed and service. Will consider using Global Voices for more projects that need urgent attention.
I just wanted to say that we are very impressed with the service that we have received from Global Voices and look forward to working with you again in the future.
I enjoy using your service and Kirsty always delivers to my tight schedules. Thanks and I will continue to use your service.
30 projects per year and would use us for most of them due to the service we delivered and the quality of the work that we did. Very impressed with turnaround and quality.
We used Global Voices for our event during the Geneva International Motorshow. We were more than happy with the quality of the service. Thank you very much.